Cancellation policy

Terry Tuff full-payment pre-orders

These terms apply specifically to Terry Tuff pre-orders and take precedence over the general pre-order wording below for those products. Terry Tuff pre-orders are paid in full at checkout. There is no remaining balance and no recurring delivery or subscription.

You may cancel an unshipped Terry Tuff pre-order for a full refund, including shipping paid. Email sales@terrytuff.com with your order number before dispatch. Once dispatched, cancellation is no longer available; applicable returns rights continue. Your Australian Consumer Law rights are unaffected.

First stock is expected no earlier than late November 2026. Dispatch follows stock arrival and checks; this is not a guaranteed dispatch or delivery date. We will communicate material delays, and you may cancel before dispatch.

Other purchase options

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.